Description
About the role
As an Operations Control Center Agent you will be responsible to accurately update all QACC related requests received from customers (QR and other airlines, Lounges, QR Group Customers) via email into ERP system/SharePoint. Generate and validate Catering Delivery Notes (CDN) for all outgoing QACC services as per the ERP system codes for invoicing propose.
Responsibilities
- Receive scheduled airlines passenger and crew loads, special meal requests via email and update into SharePoint accessible to all required operational departments to act accordingly.
- Communicate short notice passenger load changes and urgent catering requests (aircraft change/aircraft technical issue) to all concerned departments to action on the required changes.
- Update revised flight schedules, Passenger load and Special meal requests into JDE ERP system to generate operational reports and catering delivery notes for invoicing purpose.
- Update and maintain non-airline customers special requests logs into shared point and validate accuracy of the information.
- Reconcile daily catering delivery notes at the end of the day to ensure all provided services are recorded and generated in ERP system.
- Coordinate with OCC Supervisor on manual requests from various internal and external customers and further communicate with required departments to accomplish the task.
- Assist team to carry out OCC core functions by receiving information via email, phone, radio and action accordingly and communicate further to the DS/DO where necessary.
- Ensure to produce cabin crew handover documents as per scheduled flight departure time and deliver to flight handling team on timely manner.
- Monitor generic email of respective shift and action as per the SOP.
- Maintain and update other Airline referral documents into the SharePoint.
- Extract infant passenger counts from QOSMOS system and coordinate with Assembly department for further handling.
- Update the records of Cargo Freighter wet lease aircrafts to ensure meals and equipment are delivered as requested.
- Scan all manual documents Catering Delivery Notes (CDN)/Kosher Meal (KSML)/Handover Sheet from Amiri team and highlight for any discrepancies.
- Perform other department duties related to his / her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before. Together, everything is possible.
Qualifications
About you
- High School or Bachelor’s Degree or Equivalent
- Possess HACCP Certificate
- Possess Airline Security Training
- Experience in handling food product
- Exposure in Airline catering procedures
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.
